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To reset your password, navigate to the account login page and select 'Reset Password.' You will be prompted to enter your username and answer the security question set during registration. Once verified, you will be directed to create a new password.

You can email us at the email provided on your package confirmation email or on the registration page to retrieve your username. If you need to make changes to your account, please call or email us and we will make the adjustments on your behalf.

To update your reservation, please contact us using the phone number or email address provided in your confirmation materials. Our team will be happy to process those changes for you.

Depending on the Tour Package, you can generally purchase Travel Insurance directly from our website after your package has been purchased. We do recommend purchasing Travel Insurance to protect your package purchase against any travel-related eventualities.

Yes, we do add a fee for all credit cards when processing a reservation.

Generally, tour packages are non-refundable. However, we do allow for name changes on reservations if you are able to find another group to take your spot. Please note that the primary traveler is responsible for identifying and securing their own replacements.

Once a refund has been approved, it typically takes 7–14 business days for the amount to appear back on your original payment method. Processing times may vary depending on your bank or credit card provider.

Unless otherwise specified, full payment is required to reserve a spot on our tour packages at time of booking.

You can email us or call us at the contact info provided with your package confirmation email or on the registration page to make the change on your behalf.

Your confirmation should land in your inbox within 5 minutes! If it’s missing, it may have been caught in a spam filter. If you still can't find it, contact the EB team and we'll make sure your reservation is confirmed and your email is updated.

EB Sports will generally send out a full itinerary of the trip 3-5 days prior to tour departure date. This will include a detailed timeline of all events, important details to follow, and answers to most questions.

Yes, please contact your booking agent or EB Sports in order to customize your tour package to be without game tickets.

EB Sports is a Tour Operator and sells tickets only in conjunction with a complete tour package. We do not sell game tickets as a separate or stand-alone item.

Upgraded tickets are generally available at a premium rate. Please see your specific tour package details online for existing ticket upgrade options.

Tickets are subject to the Bowl game releasing them to the School/University. With the new playoff format, tickets are being released much later than in the past. You should expect your game tickets to be distributed only a few days prior to travel. Travel Itineraries will also note if there are further instructions for game tickets.

While we cannot guarantee all accessibilty requirements are met, we do our best in making accomodations for all. Please make sure to note your specific needs in the reservation and one of our tour specialists will be in touch.

Yes, please send us your seating requirements as soon as possible and we will do our best to accommodate your needs. All requests are subject to availability and the constraints of the event locations.

Generally, tour packages are non-refundable but are eligible for name changes with a fee if received in writing 7 days prior to trip departure date. Please refer to the Terms and Conditions of your specific package, however, for exact details.

Changes to your reservation are based on availability at the time of the request. Please call or email the contact information on your confirmation email or reservation page to speak with customer service.

You cannot choose a flight time. Charter flight times are assigned by the airlines and airports. They are based on many factors including available airport gates and aircraft arrival times into the departure cities.

For all of our charter flights, middle name should be listed as it appears on your government ID. A middle initial instead of the full name is also acceptable.

You can add your TSA PreCheck Known Traveler Number (KTN) in the flight notes during checkout. We pass this along to the airline on your behalf, though approval is ultimately at their discretion.

All charters include one free checked bag and one free carry-on bag with your purchase.

As of May 7, 2025, TSA requires all U.S. travelers 18+ to use a REAL ID-compliant license, Enhanced Driver's License (EDL), or valid passport for domestic flights. Non-compliant licenses will not be accepted. Look for a star marking on your card.

Yes, it is generally possible to extend your stay at the tour hotel by emailing or calling directly to EB Sports. Additional nights cannot be added to tour packages that include flight or bus transfers to and from the destination cities.

Adjoining rooms, rollaway beds and all other requests can be added into the notes of the reservation. Requests cannot be guaranteed. They are arrange on an availability basis by the hotel on check-in day.

We will do our best to add in these member numbers, however it is up to each individual property if they will authorize their use in our group bookings. Please include your membership number in your hotel notes.

Yes, most of our tour hotels do charge for parking. If you are renting a car at our tour destination, you will be responsible for all parking fees at the tour hotel or at any events you may attend on site.